Making decisions can be a vexing experience. It seems that no matter the enterprise, decisions ignite conflict, argument, and hurt feelings. But often it is not what the decision is but how it is executed that causes problems. (more…)
Confrontations are as natural as the flu and just as pleasant. Leaders deal with them the same way. Some leaders pretend an issue is nonexistent and wonder why their organization is weak and febrile. Some procrastinate about solving an issue and are incredulous when their immune system (a.k.a. company) goes awry. Some leaders court confrontation like they would the flu. In the latter, you see them sitting without shirts on in open-air football stadiums during the winter. People who embrace confrontation have J.R. Ewing in the old Dallas TV show as their poster child. They are not happy unless the organization is in turmoil.
We may brag when we hire right but in reality hiring is a melding of insight and science and not everyone does it well. The higher we go up the executive ladder, the more we are dependent upon getting work done through others. If you’re not getting the results you want it’s likely to be a breakdown in the hiring process chain. The process of hiring is like baking a cake; getting a good recipe, putting in the right amount of the right ingredients, keeping out the wrong ingredients, and setting a timer on the oven. If the new hire is a flop it’s likely you haven’t adhered to specific hiring criteria including job descriptions (recipe). Or, you don’t have an effective screening or interviewing process (putting in the right ingredients, keeping out the wrong). Or, you hire too soon or too late (not setting a timer on the oven). (more…)